Corporate Executive Board Co (The) (EXBD)
Quote as of 10:14 AM ET 07/29/2010 (NASDAQ GS)
| Last: 27.73 |
Change: $0.20 |
Percent Change: 0.73 |
Volume: 9,007 |
The Corporate Executive Board Company provides enterprises with business insights, data, and tools to enable their decisions and provide solutions to the problems. As of December 31, 2009, its member network included executives and professionals from more than 50 countries and 4,800 institutions. The Company also serves the financial services industry and government agencies through insights, tools, and peer collaboration designed to advance executive decision making. Its products and services enable companies to address issues, such as cost savings, risk management, employee engagement, communications, and corporate governance. During the year ended December 31, 2009, the Company acquired The Tower Group, Inc.
Latest News
11:31:05 AM 6/21/2010
When Companies Want to Reduce Costs and Improve the Customer Experience, "Delight" Doesn't Pay
ARLINGTON, Va., Jun 21, 2010 (BUSINESS WIRE) --
The
Corporate Executive Board (CEB) (EXBD), today challenged
conventional customer-service wisdom by revealing that it doesn't pay to
delight a customer. After years of focus on the "above and beyond"
service mentality, research from the Customer
Contact Council, a division of CEB, indicates that most customers
only seek a satisfactory solution to an issue, and that companies
themselves are actually artificially raising expectations in their
efforts to over-satisfy them. The research also suggests, and CEB
advises, that reducing the level of effort a customer exerts in the
service channel is a more effective and lucrative path to customer
loyalty.
8:00:07 AM 6/21/2010
When Companies Want to Reduce Costs and Improve the Customer Experience, "Delight" Doesn't Pay
ARLINGTON, Va., Jun 21, 2010 (BUSINESS WIRE) --
The
Corporate Executive Board (CEB) (EXBD), today challenged
conventional customer-service wisdom by revealing that it doesn't pay to
delight a customer. After years of focus on the "above and beyond"
service mentality, research from the Customer
Contact Council, a division of CEB, indicates that most customers
only seek a satisfactory solution to an issue, and that companies
themselves are actually artificially raising expectations in their
efforts to over-satisfy them. The research also suggests, and CEB
advises, that reducing the level of effort a customer exerts in the
service channel is a more effective and lucrative path to customer
loyalty.
8:00:04 AM 6/8/2010
Beyond the Hype: What Collaboration and Social Media Really Mean for Corporate IT
ARLINGTON, Va., Jun 08, 2010 (BUSINESS WIRE) --
The Corporate Executive Board (CEB) (EXBD), a leading research
and advisory services company, will host a one-day summit on June 16th
at the University of Chicago's Gleacher Center in Chicago, Ill. The
Summit will help CIOs and IT leaders to break through the noise
surrounding collaboration technologies and establish the context that is
critical to the future success of the corporate IT organization.
8:00:01 AM 6/1/2010
Corporate Performance at Risk as Today's Rising Talent Prepares to Jump Ship
ARLINGTON, Va., Jun 01, 2010 (BUSINESS WIRE) --
The Corporate Executive Board (CEB) (EXBD), a leading research
and advisory services company, today announced that the business world's
rising stars are increasingly disengaged and actively seeking new
employment opportunities. The findings are the result of a recent
employee engagement study revealing that 25 percent of
employer-identified, high-potential employees plan to leave their
current companies within the year, as compared to only 10 percent in
2006. The study, conducted by CEB's Corporate Leadership Council, also
revealed that 21 percent of employees today identify themselves as
"highly disengaged." This group has increased nearly three-fold since
2007. Based on its findings, CEB believes that businesses must place
greater emphasis and urgency around leadership succession planning to
ensure future success and preserve the bottom line.